Support Service Catalogue
Our Support Service Catalogue outlines the range of website maintenance, design, development, and strategy services available, along with their credit-based pricing for easy budgeting and planning.
Content Updates
| Service | Credits |
| Basic content updates | 1 |
| Blog post formatting and publishing | 1 |
| Add event listing | 1 |
| Simple product updates/additions | 1 |
| Add/remove/update staff profiles | 1 |
| Simple page updates | 1 |
| Simple image changes | 1 |
| Batch image resizing and upload | 2 |
| Add/edit menu links | 1 |
| Form updates (basic) | 1 |
| Form updates (with logic/integrations) | 2 |
| PDF uploads and linking | 1 |
| Newsletter content formatting | 2 |
| Page copywriting updates | 3 |
Design & Development
| Service | Credits |
| New basic page creation | 2 |
| Simple design tweaks | 2 |
| Plugin installation and basic setup | 2 |
| Advanced form creation | 3+ |
| Complex form workflow setup | 4+ |
| Email template design | 3+ |
| Menu structure changes | 2 |
| Custom CSS adjustments | 2+ |
| Mobile responsiveness fixes | 2-3 |
| Custom landing page (or other long-form page) design and build | 3+ |
Training and Guidance
| Service | Credits |
| Simple advice Q&A | 1 |
| Advanced advice Q&A | 2 |
| Screencast and demos | 1 |
| 30-minute Zoom call | 2 |
| 45-minute Zoom call | 3 |
| Tool recommendations | 1 |
| Documentation creation | 2+ |
| Add new WordPress users | 1 |
Audits & Strategy
| Service | Credits |
| Basic SEO audit | 2 |
| Single page SEO optimization | 2 |
| Custom analytics reports | 2 |
| Broken link report | 2 |
| Performance audit/optimizations | 3 |
| Brand audit | 3 |
| Backend efficiency improvements | 3+ |
| Monthly performance review | 3 |
| Conversion tracking setup | 3 |
| Homepage analysis + recommendations | 3 |
| User journey assessment + recommendations | 3+ |
| Accessibility audit | 4+ |
Troubleshooting
| Service | Credits |
| Page builder issues | 2 |
| Error message resolution | 2+ |
| Image display issues | 1-2 |
| Broken link fixes | 1-2 |
| Form submission problems | 2+ |
| Plugin conflicts | 2-3+ |
| Hosting-related issues | 2+ |
| Security alert investigation | 2+ |
| Post-update glitches | 2+ |
Notes on Credit Usage
- All services start at a minimum of 1 credit
- The "+" indicates when a task might require additional credits depending on complexity
- We'll always provide a credit estimate before beginning work if your request requires more credits than you have available
- Credits must be purchased prior to using them. Buy more credits here.
- Complex or multi-step tasks will be quoted as a specific number of credits
- Regular maintenance tasks included in your base plan (security updates, backups, etc.) do not use credits
- Emergency/rush services may require additional credits
This catalogue provides general guidelines. Some tasks may require more or fewer credits depending on specific requirements. For services not listed, please contact us for a custom quote.